We ask that you try to arrive between 3 - 6 pm, but understand that travel days do not always allow for this.
If arriving outside of check‐in times, please call to make arrangements and be certain you have the door code. Call Dave at (808) 747‐ 1480 or email info@thecratersedge.com.
Check-out time is 10 am. If you need to stay longer, let us know and we will try to accommodate you if possible.
If your travel plans change and you must cancel your reservation, please call us at least 2 weeks prior to your arrival date to cancel your reservation and receive a full refund of any deposit paid.
In the event that you must cancel with less than 2 weeks notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.
We require 50% deposit at time of booking. The balance will be charged the morning of your arrival.
The full amount is due at booking if the window of time between booking and actual stay is less than two weeks.
Your billing will appear as "At The Crater's Edge" on your credit card statement.
At the Crater’s Edge is a tranquil, relaxing retreat best suited for adults. Children are allowed, but each suite only accommodates one king-size bed. Please keep this in mind when making reservations with us, and we look forward to having you here At the Crater’s Edge.
We do offer a 15% discount to Hawai'i residents with a valid form of identification. Please reach out to us at info@thecratersedge.com to have the discount applied.
The island has two major airports:
If you're already in Hawaii and planning to island-hop, inter-island flights via Hawaiian Airlines or Southwest Airlines are quick and affordable.
At the Crater's Edge is approximately 45 minutes from Hilo and 2-2.5 hours from Kona. For more information, visit our Getting Here page.
Read more on our Local Volcano Favorites page.
Please note that many restaurants close by 8 or 9 pm - it's recommended to call ahead for hours and availability.
We suggest allocating 2 days to experience the highlights of Hawaiʻi Volcanoes National Park and cover major sights like the Kīlauea Caldera, Thurston Lava Tube, and Chain of Craters Road.
However, if you're a nature enthusiast or avid hiker, consider staying 3 to 4 days to explore the park’s diverse trails, cultural sites, and nighttime lava viewing opportunities. Staying longer also allows for flexibility in case of weather changes or volcanic activity.
We also encourage guests consider making At the Crater's Edge their home base for exploring other scenic highlights on the southern half of the Big Island, such as South Point, Hilo, and Mauna Kea stargazing. Returning to our relaxing sanctuary is the perfect way to end a day of adventure and exploration!
Volcano, Hawaii enjoys a cooler and wetter climate compared to other parts of the Big Island due to its higher elevation (around 4,000 feet). Here's what to expect:
At the Crater's Edge has thoughtful touches to help you stay cozy on the chilly nights; from heated bathroom floors to our rainforest hot tub to romantic gas-powered fireplaces in each guest room.
Because weather can shift quickly in Volcano, it's best to dress in layers and check the before heading out.
Each room has its own wi-fi connection information; find the wooden block on your nightstand and flip it over for the network and passcode.
In addition to housemade welcome-to-Volcano banana bread and forever replenishable fruit bowl on the table by the window, you’ll find a refrigerator, microwave oven, and fully stocked snack bar in the armoire. The snack bar contains a variety of breakfast foods such as cereal, milk, yogurt, and granola bars.
Everything you see is yours to eat, and if you need refills on anything, just let us know.
Out of respect for our guests' privacy, no daily housekeeping is provided.
On stays longer than 3 nights we change bedding, provide new towels and remove trash. In the meantime, if you need restocking on anything, you may always request it.
Before, during, or after your stay you can contact Dave at 808-747-1480.
If you need to reach us over email, contact us at info@thecratersedge.com.
Follow the covered walkway to the back lanai to our hot tub. (The walkway lights are on a timer, the lanai lights are turned on with manual wall switches.) Remove the tub’s cover and activate bubbling via the button panel on the tub’s edge. The only button you’ll need is the far-right one: Push once for bubbles, press twice for BUBBLES, and don’t worry about an off switch, it’ll time out automatically.
Contact Dave at 808-747-1480 or info@thecratersedge.com to have your belongings shipped back to a convenient location.
Along with our business and internal computer systems, our website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
Below is a description of what information is collected and reasons for collecting it. The categories of information collected are as follows:
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. If you request for your Personal information to be deleted with us, the request will also be forwarded to the parties below:
his policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasion.
info@thecratersedge.com
+1-808-747-1480